Refund Policy

1. General rule

Because coins are delivered instantly and used to unlock content, purchases are final once the coins have been credited and used. Coins that have been spent on chapters, and memberships that have started, are not refundable.

2. When we will help

• Your payment was taken but the coins never arrived.
• You were charged more than once for the same purchase.
• You were charged an amount that does not match the package you chose.
• A technical fault stopped a chapter you paid for from opening.
• A refund is required by the law where you live.

In these cases we will credit the missing coins, correct the charge, or refund the payment, whichever fixes the problem.

3. Crypto payments

Blockchain transfers cannot be reversed. If a crypto payment did not credit, send us the transaction id and we will check it on the network and credit the coins. A transfer that was never matched to an order, or was sent to the wrong address or network, may not be recoverable.

4. How to ask

Use the Report Issue button on the home page and choose Payment Problem, or contact the Report Issue form on our home page. Please include the account username, the date, the package, the payment method and the PayPal or transaction id. We aim to answer within a few days.

5. Chargebacks

Please contact us before disputing a payment with your bank or PayPal; we can usually fix it faster. Opening a dispute for a purchase that was delivered may lead to the account being suspended and its remaining coins forfeited.